Agile Payments Blog

1 min read

Text Payment Solutions: 7 Things to look for from your Text to Pay Provider

By Wayne Akey on Nov 26, 2019 7:39:44 AM

Text payment solutions offer businesses a fantastic tool for automating payment and especially late payment collection.

Continue Reading
2 min read

Media marketing - how to leverage IVR for order and payment acceptance

By Gene Krause on Nov 20, 2019 6:10:03 PM

Marketing products or services via mass media to consumers can result in an enormous number of consumer responses, sometimes flooding a call center or even some IVR systems. If the media used is television or radio, the consumer responses arrive at a narrow, but predictable time, further challenging an IVR system's capabilities. Having an IVR system that can handle the call load is just one critical issue that media marketers face in fulfilling their customer orders and accepting consumer payments.

Topics: IVR Payments
Continue Reading
3 min read

Pay By Text Solutions: Why Your Business Needs To Get On Board

By Wayne Akey on Nov 19, 2019 3:35:25 PM

Pay by Text payment solutions offer businesses a simple, cost effective method to securely collect customer payments.

Topics: IVR Payments
Continue Reading
3 min read

Late Payments Acceptance via IVR

By Gene Krause on Nov 13, 2019 4:42:42 PM

Interactive Voice Response (IVR) has been around for quite a while now, and it's use for payments acceptance has grown significantly in recent years. With recent advents in IVR systems along with increased cell phone adoption, businesses and organizations now have more tools to bill their customers and collect and accept late payments by phone.

Topics: IVR Payments
Continue Reading
2 min read

SMS Payment Provider

By Wayne Akey on May 13, 2019 3:25:07 PM

SMS Payment Provider | Pay by Text Provider 2019

Topics: IVR Payments
Continue Reading
3 min read

IVR Payments - Not Just For Inbound Calls

By Gene Krause on Jan 29, 2019 10:58:25 AM

Businesses that have employed Interactive Voice Response technologies for acceptance of payments are generally more familiar with an IVR solution that focuses on inbound calls. Inbound IVR Payments do a wonderful job at eliminating customer service time spent on the phone where they provide customers their invoice amounts and details about the receivables, then collecting payment information where they enter it into whatever payment origination software that they are using for processing. 

Topics: IVR Payments
Continue Reading
1 min read

IVR Phone Payment

By Wayne Akey on Oct 11, 2018 1:24:40 PM

IVR Phone Payments- 24/7/365 Automated Customer Payment Center

Topics: IVR Payments
Continue Reading
2 min read

IVR Billing

By Wayne Akey on Oct 10, 2018 12:04:34 PM

IVR Billing - 24/7/365 Automated Customer Payment Center

Topics: IVR Payments
Continue Reading
2 min read

IVR Tokenization : PCI Compliance for IVR Payments

By Wayne Akey on Oct 9, 2018 10:18:40 AM

PCI Compliant IVR Tokenization Solutions – Interactive Voice Response for Phone Based Customer Payments

Credit card data is required to be handled in a PCI compliant manner. IVR Tokenization is the process that securely exchanges full credit card number for a non-sensitive replacement value in an IVR Payment Solution.

Topics: IVR Payments
Continue Reading
3 min read

IVR Gateway

By Wayne Akey on Oct 8, 2018 7:52:02 AM

PCI Compliant IVR Gateway Solutions – Interactive Voice Response for Phone Based Customer Payments

An IVR Gateway provides automated phone based payment acceptance solution for organizations.

Topics: IVR Payments
Continue Reading
2 min read

IVR Payment Software

By Wayne Akey on Oct 4, 2018 12:35:56 PM

IVR Payment Software: What are your options in your IVR Payment Solution search

IVR Payment  Software Solutions offer payment options that allow clients to pay bills or invoices via self service. Customers dial into a  phone and connect to an automated IVR system and interact via voice prompts, allowing customers them to pay amounts due without human interaction from the business side.

Topics: IVR Payments
Continue Reading
3 min read

Best IVR Payment Systems

By Wayne Akey on Oct 3, 2018 7:29:00 AM

Best IVR Payment Systems: What to look for in your IVR Payment search

An IVR Payment Solution creates new customer option that allows customers to pay bills or invoices without involving business staff or resources. Customers dial into a  phone and connect to an automated IVR system that interacts via voice prompts with the caller, allowing them to pay amounts due without human interaction from the business side.

Topics: IVR Payments
Continue Reading
3 min read

PCI IVR Payment Solution

By Wayne Akey on Oct 2, 2018 9:30:00 AM

 

Topics: IVR Payments
Continue Reading
3 min read

IVR Transactions

By Wayne Akey on Oct 1, 2018 9:31:31 AM

IVR Transactions: Interactive Voice Response for Inbound Customer Payment Transactions

IVR Transactions occur when customers call into an IVR Payment Solution.

Topics: IVR Payments
Continue Reading
2 min read

IVR Payments, now with Canadian EFT

By Gene Krause on Jun 20, 2018 1:25:37 PM

Agile Payments has been providing IVR payment solutions to the U.S. market for quite a while. Canadian companies have also been able to utilize IVR payments from Agile Payments for the same time period except for one small problem; they haven't been able to utilize the eCheck (eCheque) payment rail. Canadian businesses and organizations can now enjoy the same benefits that U.S. companies have been benefitting from in utilizing the ACH network. In Canada it is referred to as the EFT network. 

Using an Electronic Funds Transfer Canada Solution can save significant time and money while offering customers a new payment option.

Topics: IVR Payments
Continue Reading
2 min read

Benefits of IVR start with reducing expenses

By Gene Krause on May 30, 2018 11:53:10 AM

Interactive voice response technology allows humans to interact with computers, effectively replacing a human on one side of the equation. A company's customers can utilize this technology for paying invoices or amounts due without the need for a human customer service agent to be on the phone from the company's side. IVR payments technology doesn't take vacation days and doesn't call in sick. It's working all the time, 24/7. While there's a cost to implementing IVR for payment remittance, it's far less expensive than human customer service agents staffing those calls. That's where the first benefit is found; reducing customer service expenses in collecting receivables, which leads to a healthier bottom-line.

Topics: IVR Payments
Continue Reading
2 min read

Are Service Fees possible with IVR Payments and should you use?

By Gene Krause on May 22, 2018 5:36:13 PM

When an organization is employing IVR Payments, there are two payment modals commonly used; Credit cards (including debit cars) and ACH payments. ACH payments (aka, eChecks) don't have any NACHA restrictions on service fees, which are also known as convenience fees or surcharges. Credit cards are a bit trickier. More on that later.

Topics: IVR Payments
Continue Reading
2 min read

Can Your Company Benefit From Implementing an IVR System?

By Gene Krause on Apr 30, 2018 5:05:22 PM

Interactive Voice Response systems have been around for a while now - and they have improved greatly from the early days of operation. No longer do companies have to worry about inaccuraccies and slow processing times with IVR technology. The robust IVR systems of today have lead more and more companies to adopt Interactive Voice Response (IVR) for various customer service related needs.

Topics: IVR Payments
Continue Reading
3 min read

ACH Payment Processing (eChecks) with IVR Payments

By Gene Krause on Apr 16, 2018 12:11:05 PM

IVR Payments and ACH Processing

Will accepting ACH via IVR Payments improve your receivables? Organizations and businesses who invoice their customers are always looking for efficiency and reduction of costs associated with receivables. Many times this means exploring various payment channels that could be employed. There are a number of different payment channels, and also subsets of the payment channels that are created using today's technology that offer added value to both merchant organizations and their customers.

Topics: IVR Payments
Continue Reading
4 min read

Loan Payments Automation | Reducing a Credit Union's Customer Service Workload

By Gene Krause on Feb 20, 2018 4:42:06 PM

Here at Agile Payments, we have been working with credit unions for a long time. Some for partnerships in enabling their client base with merchant processing solutions or solutions like direct deposit payroll for internal use. Not too long ago a credit union client came to us with some specific needs; mainly reducing the amount of time that their customer service reps spend in taking payments over the phone and replacing what was a difficult to use website payment system.

Topics: IVR Payments
Continue Reading

Featured