Ease of IVR menu flow configuration and editing.
Legacy IVR systems can require developer assets to be used from the IVR payments partner when initially configuring a menu and IVR workflow and subsequent edits should the menu flow require a change. In many cases these can be extremely expensive to the using organization. We have heard instances where a using organization was quoted thousands of dollars to change from using a text to speech engine to using their own recorded voice talent. It should have be be as such.