Interactive Voice Recognition (IVR) is computer technology that offers automated secure payment by phone by replacing human interaction within call centers. A phone system offers voice prompts that route calls to an IVR system instead of utilizing live customer service operators. An IVR system can handle huge loads of calls that would otherwise require substantial man hours.
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While we are flat in the midst of the Covid-19 pandemic, our payments related inquiries have changed a bit. More companies are looking for ways to accept payments and donations and either eliminating or reducing the normal methods in which they typically accept payments.
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When rent payments come due, you don’t want your property management staff overwhelmed! If your property management complex is closed on the weekends, clerks are likely to be overwhelmed as soon as they open on the next available business day. Likewise, today’s customers expect to be able to make payments whenever, wherever.
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Despite the convenience of online payments, 62% of utility customers claim to prefer making a payment without logging into a system. Likewise, more than ¾ of general consumers have claimed to make at least one payment per month via the phone.