Text payment solutions offer businesses a fantastic tool for automating payment and especially late payment collection.
The business is able to define rule sets and workflows that create custom late payment collection plans.
Step 1-When customer payment is 3 days late initiate the first text message. That text contains a link to a secure mini-site where the customer sees their name, amount due, customer # etc pre-filled. They enter debit, credit card or ACH info and payment is taken.
Step 2-If payment is still late after 7 days initiate text payment outreach #2.
There can be as many steps as the business wants to implement.
Reporting is provided for the business to reconcile text payments.
Here are 7 things to look for in your Text Payment Provider:
- No code, self-service: Set up your message content, reply logic, fail-over settings and gateway integration without the need for any code. This gives the business control over their flows Workflow design is simple and infinitely customizable
- PCI Compliance: Payments by Text |SMS are not usually a PCI compliant route. Send trackable links to custom microsites that will securely collect card details via browsers; delivering your customers a secure, rich, branded and PCI compliant experience.
- Stored Payment Method via tokens: For recurring payment customers, the ability to offer stored credit card details provides a more elegant and customer-friendly experience.
- Fail-overs: Liive voice or email options if Text Payment delivery fails or if payment fails. Text to Pay is an extremely effective way to reach your customers and delivery rates are high, but SMS delivery simply can’t be guaranteed.
- 2-way SMS: Set up automated SMS replies based on chosen keywords, allowing customers to respond for more information or speak to an agent.
- Network quality: Chose a Text to Pay partner with a quality carrier partner. A poor connection can ruin the customer experience
- Global Number Purchase: Purchase numbers in the locations where your customers are located.