Agile Payments Blog

1 min read

IVR Phone Payment

By Wayne Akey on Jan 9, 2020 3:08:36 PM

IVR Phone Payments- 24/7/365 Automated Customer Payment Center

Topics: IVR Payments
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2 min read

Considering an ACH Payments API in 2020

By Gene Krause on Jan 9, 2020 1:52:17 PM

Software organizations that serve a customer base having recurring payments can better position themselves by integrating to an ACH Payments API. There are many reasons this is true, but the underlying fact that allows this is that these type organizations have a customer base of a subscription nature and who know their customers well.

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2 min read

ACH API Provider 2020, What Is Needed?

By Gene Krause on Jan 9, 2020 1:51:37 PM

If your organization is looking to integrate ACH payment processing, you likely have compiled a list of what your requirements are that are needed from the ACH API Provider. Integrating organizations can differ greatly in their needs, so be sure to have your transaction flows documented.

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2 min read

Canadian EFT - API Integration

By Gene Krause on Jan 9, 2020 1:47:29 PM

Many organizations are stuck in the world of managing their Canada EFT transactions by way of file submission. In some cases using antiquated windows software that is limited at best in ongoing maintenance. Fortunately there are Canadian EFT API integrations available.

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3 min read

Payment Facilitation Providers

By Wayne Akey on Jan 9, 2020 1:45:50 PM

Payment Facilitator Provider: Who do you work to become a Payment Facilitator?

A Payment Facilitator or PayFac  acts as a the Master Merchant. The  Payment Facilitator role is to quickly and easily onboard their sub merchants or SaaS platform users to facilitate credit, debit card  and in some case ACH transactions for participants in their payment ecosystem. The Payment Facilitator is responsible for regulatory compliance and has financial risk of their sub-users.

In the past the only Payment Facilitator Provider offering was to become a  “True PayFac”. Becoming a true Payment Facilitator is expensive, time consuming and requires staffing to meet compliance and risk mitigation demands. In essence you become a payment business in addition to to your core SaaS offering.

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3 min read

Check Verification Process

By Coleman Akey on Jan 9, 2020 1:43:50 PM

In 2020 the payment landscape demands sophisticated check acceptance risk mitigation tools. A Check Verification Process mitigates check acceptance risks at the point of sale, with verification options ranging from automated routing number check and negative database options, to near real-time inquiries into current checking account status.

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2 min read

ACH Payment Gateway API

By Gene Krause on Jan 9, 2020 1:26:52 PM

While the ACH network is still a batch network, utilizing an ACH Payment Gateway API can do wonders for software applications in enhancing their capabilities by communicating with a real-time communication integration. Let's examine some of the modern communication tools available from these ACH gateways.

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2 min read

Payfac Companies

By Wayne Akey on Jan 9, 2020 1:25:35 PM

Payment Facilitator Companies

A Payment Facilitator takes on the role of the  Master Merchant. The primary benefit to becoming a Payment Facilitator is that you can quickly and easily enroll your app users and enable processing of  credit, debit card and in some case ACH transactions .

As an example: A SaaS offers an invoicing solution eg QBooks. Businesses that want to leverage their invoicing solution complete a simple application and 15 minutes or so later they are approved and set up to accept customer payment. For our example let’s say the business name is “Best Landscapers”.  They applied and are now approved and ready to bill/invoice there customers using the QBooks platform.

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2 min read

Payment Facilitator versus Payment Processor

By Wayne Akey on Jan 9, 2020 1:24:43 PM

Payment Facilitator versus Payment Processor : What’s the Difference

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3 min read

Payment Facilitator Program

By Wayne Akey on Jan 9, 2020 1:23:46 PM

Payment Facilitator Programs

Payment Facilitators [Payfacs] are  Master Merchants that process credit and debit card transactions for their sub-merchants within their payment application.

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2 min read

Payment Facilitator Tools

By Wayne Akey on Jan 9, 2020 1:22:07 PM

Payment Facilitator Tools

A Payment Facilitator takes on the role of Master Merchant. This allows them to set up their application users to accept payments. The major benefit to becoming a Payment Facilitator is to quickly and easily onboard sub clients or SaaS platform users to facilitate credit, debit card  and in some case ACH transactions .

An example: A SaaS offers an business management solution for Yoga Studios. The software is call Yoga101.  Yoga 101 uses Payment Facilitator Tools to allow quick sign up and provide payout and compliance functionality.

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3 min read

Payment Facilitator or Payments Partnership? Which option is the better fit for your SaaS

By Coleman Akey on Jan 9, 2020 1:20:44 PM


SaaS companies that offer payment processing solutions must decide whether of not become a Payment Facilitator or engaging in a Payments Partnership is the most viable solution for their business. Neither is 

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1 min read

Text Payment Solutions: 7 Things to look for from your Text to Pay Provider

By Wayne Akey on Jan 9, 2020 1:20:05 PM

Text payment solutions offer businesses a fantastic tool for automating payment and especially late payment collection.

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1 min read

IVR Payments for Insurance Premiums

By Agile Payments on Jan 9, 2020 1:18:35 PM

An insurance company looking to streamline payments by phone had the following issues:

  • The insurance company was looking to provide excellent customer service, but the volume of calls received made doing this a difficult challenge. The Insurance company’s most frequent calls were from clients making payments. Agents spent significant time processing payments manually, resulting in expanded average call handling and hold times. The Insurance company was looking to automate this process.
  • Automating payments meant that the Insurance company had to have a PCI compliant solution that did not expose sensitive card data.
  • The Insurance company sought to drive down operating costs while balancing superior customer service.

The Solution

  • The Insurance company integrated the AgilePayments IVR platform to build a user-friendly workflow to handle its payment processing needs. The AgilePayments solution offered a modular, intuitive solution build, customized to the Insurance company needs.
  • The Insurance company’s application was built and deployed in AgilePayments secure, PCI-compliant network. This allowed the Insurance company to utilize the AgilePayments platform to both operate and maintain a secure environment to process critical customer financial data.
  • Data analysis and tracking allowed the Insurance company to measure automation rates and to monitor how customers used the IVR payment application.

Results

  • Following deployment of the Insurance company payment IVR application, close to 90% of payment-related calls were handled by the automated IVR payment system. This reduced average cost per call from over $4 to about 30 cents, or over 90% reduction in costs.

Utilizing AgilePayments IVR platforms enable Insurance companies to significantly improve their customer service offerings while at the same time dramatically reducing costs. With an automated payment application in place, live agents spend more time providing high-touch service for customer inquiries.

Topics: IVR Payments
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2 min read

Managed Payment Facilitation and HealthCare Applications

By Wayne Akey on Sep 26, 2019 1:16:53 PM

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2 min read

Risks of Direct Deposit Payroll Processing

By Gene Krause on Sep 24, 2019 1:21:44 PM

Recent news has once again exposed the reality that there are inherent risks for a third party ACH processor in handling and processing payroll transactions for a company who handles payroll for multiple companies or even a single company's needs. 

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2 min read

Payment Facilitation Solutions For Property Management Platforms

By Wayne Akey on Sep 20, 2019 7:32:00 AM

Payment Facilitation allows a SaaS application the ability to accept payments on behalf of its end users. The platform users complete a simple application and in minutes can begin accepting credit cards and in some cases ACH Payments.

This ability to onboard clients without having the user apply for a traditional merchant account [that can take days and require supporting documentation like bank statements and tax returns] offers a friction-free onboarding experience.

Payment Facilitation at its core offers instant onboarding of platform users. If that is not an absolute necessity there are alternative that will better meet needs. See Payment Processing Partnerships.

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2 min read

Why Canada EFT Integration is Difficult

By Agile Payments on Sep 19, 2019 8:41:09 PM

What is Canada EFT?

Topics: Canada
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3 min read

Property Management, Leveraging an ACH Integration

By Gene Krause on Sep 19, 2019 12:59:12 PM

Property management applications are extremely popular today. There is rarely a week that goes by where we are not contacted by a software application that serves property management in some way or another. Often, we are discussing payments solutions with many at one time.

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2 min read

Is ACH a Requirement for Applications With a Recurring Payments Component?

By Gene Krause on Sep 10, 2019 3:48:16 PM

Applications that have a subscription component can differ in many ways, but almost universally there is an advantage for the application to integrate to an ACH API for origination and management of recurring payments. requirement, maybe not. Advantage to integrate and offer, most certainly.

One of the common problems that subscription based applications

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2 min read

Hybrid Payment Facilitation for SaaS Platforms

By Wayne Akey on Sep 10, 2019 10:27:02 AM

A Payment Facilitator can be thought of as a Master Merchant that facilitates and processes credit and debit card transactions for their platform users.

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2 min read

Managed Payment Facilitation : What is it and is it right for your SaaS?

By Wayne Akey on Sep 3, 2019 7:50:06 AM

Managed Payment Facilitation : What is it and is it right for your SaaS

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5 min read

The ACH Payment Aggregator Debate: Why Your Business Should Consider a Partnership

By Wayne Akey on Aug 27, 2019 2:17:00 PM

For a business owner, selecting the best and most cost-effective method of accepting customer payments can be confusing and overwhelming, particularly as the range of payment options continues to grow.

A payment aggregation solution offers a platform the ability to act as a master merchant and instantly onboard application sub-users. These users can complete a simple form and in minutes begin accepting payments.

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3 min read

Reducing Credit Card Declines: How Subscription Billing Management Providers Can Address Business’s Biggest Revenue Threat

By Wayne Akey on Aug 8, 2019 8:00:00 AM

The 2019 payments landscape has inherent risks for any SaaS applications.

For example, imagine you are a business owner with 500 customers that you bill $100 per month on a recurring basis. Your business runs and plans based on $50,000 per month coming in the door on a regular basis. It took a long time and a lot of work to get to the point where your business generates that amount of reliable predictable income. You pay salaries, rent, handle plan development, and manage marketing campaigns ALL around that recurring revenue.

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2 min read

SMS Payment Solutions: The 2020 Guide

By Coleman Akey on Aug 6, 2019 8:00:00 PM

 

 

 

The 2020 payments landscape demands sophisticated check acceptance risk mitigation tools. Businesses now have a new tool for collecting customer payments. SMS Payment Solutions allow businesses to:

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