Agile Payments Blog

3 min read

PCI IVR Payment Solution

By Wayne Akey on Jan 13, 2020 10:15:56 AM

 

Topics: IVR Payments
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3 min read

Best IVR Payment Systems

By Wayne Akey on Jan 13, 2020 10:15:05 AM

Best IVR Payment Systems: What to look for in your IVR Payment search

An IVR Payment Solution creates new customer option that allows customers to pay bills or invoices without involving business staff or resources. Customers dial into a  phone and connect to an automated IVR system that interacts via voice prompts with the caller, allowing them to pay amounts due without human interaction from the business side.

Topics: IVR Payments
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2 min read

Where are the ACH API Providers?

By Gene Krause on Jan 13, 2020 10:14:27 AM

ACH API Providers are organizations that provide an API for the purpose of integrating a software application to originate and manage ACH transactions. 

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2 min read

ACH Payment API Requirement Considerations for 2020

By Gene Krause on Jan 13, 2020 10:13:45 AM

Many software applications have a need to accept payments, and many require the need to integrate payments functionality via an API. For some of these application organizations, integrating to a credit card API isn't enough and have a need to integrate to an ACH Payment API.

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3 min read

IVR Transactions

By Wayne Akey on Jan 13, 2020 10:12:55 AM

IVR Transactions: Interactive Voice Response for Inbound Customer Payment Transactions

IVR Transactions occur when customers call into an IVR Payment Solution.

Topics: IVR Payments
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2 min read

IVR Payment Software

By Wayne Akey on Jan 13, 2020 10:12:13 AM

IVR Payment Software: What are your options in your IVR Payment Solution search

IVR Payment  Software Solutions offer payment options that allow clients to pay bills or invoices via self service. Customers dial into a  phone and connect to an automated IVR system and interact via voice prompts, allowing customers them to pay amounts due without human interaction from the business side.

Topics: IVR Payments
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3 min read

IVR Gateway

By Wayne Akey on Jan 13, 2020 10:10:54 AM

PCI Compliant IVR Gateway Solutions – Interactive Voice Response for Phone Based Customer Payments

An IVR Gateway provides automated phone based payment acceptance solution for organizations.

Topics: IVR Payments
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2 min read

IVR Tokenization : PCI Compliance for IVR Payments

By Wayne Akey on Jan 9, 2020 3:16:39 PM

PCI Compliant IVR Tokenization Solutions – Interactive Voice Response for Phone Based Customer Payments

Credit card data is required to be handled in a PCI compliant manner. IVR Tokenization is the process that securely exchanges full credit card number for a non-sensitive replacement value in an IVR Payment Solution.

Topics: IVR Payments
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2 min read

IVR Billing

By Wayne Akey on Jan 9, 2020 3:09:46 PM

IVR Billing - 24/7/365 Automated Customer Payment Center

Topics: IVR Payments
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1 min read

IVR Phone Payment

By Wayne Akey on Jan 9, 2020 3:08:36 PM

IVR Phone Payments- 24/7/365 Automated Customer Payment Center

Topics: IVR Payments
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2 min read

Considering an ACH Payments API in 2020

By Gene Krause on Jan 9, 2020 1:52:17 PM

Software organizations that serve a customer base having recurring payments can better position themselves by integrating to an ACH Payments API. There are many reasons this is true, but the underlying fact that allows this is that these type organizations have a customer base of a subscription nature and who know their customers well.

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2 min read

ACH API Provider 2020, What Is Needed?

By Gene Krause on Jan 9, 2020 1:51:37 PM

If your organization is looking to integrate ACH payment processing, you likely have compiled a list of what your requirements are that are needed from the ACH API Provider. Integrating organizations can differ greatly in their needs, so be sure to have your transaction flows documented.

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2 min read

Canadian EFT - API Integration

By Gene Krause on Jan 9, 2020 1:47:29 PM

Many organizations are stuck in the world of managing their Canada EFT transactions by way of file submission. In some cases using antiquated windows software that is limited at best in ongoing maintenance. Fortunately there are Canadian EFT API integrations available.

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3 min read

Payment Facilitation Providers

By Wayne Akey on Jan 9, 2020 1:45:50 PM

Payment Facilitator Provider: Who do you work to become a Payment Facilitator?

A Payment Facilitator or PayFac  acts as a the Master Merchant. The  Payment Facilitator role is to quickly and easily onboard their sub merchants or SaaS platform users to facilitate credit, debit card  and in some case ACH transactions for participants in their payment ecosystem. The Payment Facilitator is responsible for regulatory compliance and has financial risk of their sub-users.

In the past the only Payment Facilitator Provider offering was to become a  “True PayFac”. Becoming a true Payment Facilitator is expensive, time consuming and requires staffing to meet compliance and risk mitigation demands. In essence you become a payment business in addition to to your core SaaS offering.

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3 min read

Check Verification Process

By Coleman Akey on Jan 9, 2020 1:43:50 PM

In 2020 the payment landscape demands sophisticated check acceptance risk mitigation tools. A Check Verification Process mitigates check acceptance risks at the point of sale, with verification options ranging from automated routing number check and negative database options, to near real-time inquiries into current checking account status.

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2 min read

ACH Payment Gateway API

By Gene Krause on Jan 9, 2020 1:26:52 PM

While the ACH network is still a batch network, utilizing an ACH Payment Gateway API can do wonders for software applications in enhancing their capabilities by communicating with a real-time communication integration. Let's examine some of the modern communication tools available from these ACH gateways.

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2 min read

Payfac Companies

By Wayne Akey on Jan 9, 2020 1:25:35 PM

Payment Facilitator Companies

A Payment Facilitator takes on the role of the  Master Merchant. The primary benefit to becoming a Payment Facilitator is that you can quickly and easily enroll your app users and enable processing of  credit, debit card and in some case ACH transactions .

As an example: A SaaS offers an invoicing solution eg QBooks. Businesses that want to leverage their invoicing solution complete a simple application and 15 minutes or so later they are approved and set up to accept customer payment. For our example let’s say the business name is “Best Landscapers”.  They applied and are now approved and ready to bill/invoice there customers using the QBooks platform.

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2 min read

Payment Facilitator versus Payment Processor

By Wayne Akey on Jan 9, 2020 1:24:43 PM

Payment Facilitator versus Payment Processor : What’s the Difference

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3 min read

Payment Facilitator Program

By Wayne Akey on Jan 9, 2020 1:23:46 PM

Payment Facilitator Programs

Payment Facilitators [Payfacs] are  Master Merchants that process credit and debit card transactions for their sub-merchants within their payment application.

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2 min read

Payment Facilitator Tools

By Wayne Akey on Jan 9, 2020 1:22:07 PM

Payment Facilitator Tools

A Payment Facilitator takes on the role of Master Merchant. This allows them to set up their application users to accept payments. The major benefit to becoming a Payment Facilitator is to quickly and easily onboard sub clients or SaaS platform users to facilitate credit, debit card  and in some case ACH transactions .

An example: A SaaS offers an business management solution for Yoga Studios. The software is call Yoga101.  Yoga 101 uses Payment Facilitator Tools to allow quick sign up and provide payout and compliance functionality.

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3 min read

Payment Facilitator or Payments Partnership? Which option is the better fit for your SaaS

By Coleman Akey on Jan 9, 2020 1:20:44 PM


SaaS companies that offer payment processing solutions must decide whether of not become a Payment Facilitator or engaging in a Payments Partnership is the most viable solution for their business. Neither is 

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1 min read

Text Payment Solutions: 7 Things to look for from your Text to Pay Provider

By Wayne Akey on Jan 9, 2020 1:20:05 PM

Text payment solutions offer businesses a fantastic tool for automating payment and especially late payment collection.

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1 min read

IVR Payments for Insurance Premiums

By Agile Payments on Jan 9, 2020 1:18:35 PM

An insurance company looking to streamline payments by phone had the following issues:

  • The insurance company was looking to provide excellent customer service, but the volume of calls received made doing this a difficult challenge. The Insurance company’s most frequent calls were from clients making payments. Agents spent significant time processing payments manually, resulting in expanded average call handling and hold times. The Insurance company was looking to automate this process.
  • Automating payments meant that the Insurance company had to have a PCI compliant solution that did not expose sensitive card data.
  • The Insurance company sought to drive down operating costs while balancing superior customer service.

The Solution

  • The Insurance company integrated the AgilePayments IVR platform to build a user-friendly workflow to handle its payment processing needs. The AgilePayments solution offered a modular, intuitive solution build, customized to the Insurance company needs.
  • The Insurance company’s application was built and deployed in AgilePayments secure, PCI-compliant network. This allowed the Insurance company to utilize the AgilePayments platform to both operate and maintain a secure environment to process critical customer financial data.
  • Data analysis and tracking allowed the Insurance company to measure automation rates and to monitor how customers used the IVR payment application.

Results

  • Following deployment of the Insurance company payment IVR application, close to 90% of payment-related calls were handled by the automated IVR payment system. This reduced average cost per call from over $4 to about 30 cents, or over 90% reduction in costs.

Utilizing AgilePayments IVR platforms enable Insurance companies to significantly improve their customer service offerings while at the same time dramatically reducing costs. With an automated payment application in place, live agents spend more time providing high-touch service for customer inquiries.

Topics: IVR Payments
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2 min read

Managed Payment Facilitation and HealthCare Applications

By Wayne Akey on Sep 26, 2019 1:16:53 PM

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2 min read

Risks of Direct Deposit Payroll Processing

By Gene Krause on Sep 24, 2019 1:21:44 PM

Recent news has once again exposed the reality that there are inherent risks for a third party ACH processor in handling and processing payroll transactions for a company who handles payroll for multiple companies or even a single company's needs. 

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