Many banks and Credit Unions now offer drive through only service to their customers and members. This has created a spike in the number of in-bound phone calls for Credit Unions. For many this has resulted in a less than ideal member experience.
Wayne Akey

Recent Posts
2 min read
Pay by Text Virtual Terminal for Credit Unions
By Wayne Akey on Feb 4, 2021 8:08:17 AM
2 min read
Using a Pay by Text Virtual Terminal for Medical Offices
By Wayne Akey on Feb 1, 2021 7:49:56 AM
A Pay by Text Virtual Terminal offers medical offices the ability to communicate with patients in a non face to face environment. 2-Way messaging means your office personnel can text patients and interact using their computer screen ( Virtual Terminal) like their cell phone.
2 min read
SMS Virtual Terminal | Pay by Text Virtual Terminal
By Wayne Akey on Jan 19, 2021 12:19:42 PM
SMS stands for Short Messaging Service, and primarily involves texting by phone. SMS Payment Solutions allow businesses to:
3 min read
Payment Reconciliation Done Right
By Wayne Akey on Dec 10, 2020 6:39:49 PM
Disrupting the ACH and Credit Card settlement and funding process via a Funding Report
5 min read
NACHA 2021 ACH Rule Change Mandates Checking Account Validation For Web Based Payments
By Wayne Akey on Jun 29, 2020 8:41:36 AM
What does the new NACHA ruling around WEB ACH transactions really mean and why has it been implemented?
2 min read
Top 10 Things to Look For In An ACH API
By Wayne Akey on Jun 3, 2020 1:15:37 PM
An ACH API integration enables a business or SaaS platform to automate ACH
payment processing and reconciliation. Any business that accepts recurring payments should leverage the ACH network for 2 compelling reasons:
1 min read
An ACH API Case Study
By Wayne Akey on Mar 26, 2020 10:26:50 AM
ACH API Case Study:
4 min read
How Software Platforms Can Leverage Payment Facilitation As A Service To Gain Clients And Create New Revenue Streams
By Wayne Akey on Mar 16, 2020 8:51:18 AM
3 min read
How does a Software Platform make money from Payment Facilitation As A Service?
By Wayne Akey on Jan 27, 2020 8:27:00 AM
For SaaS applications with payment needs, eg Rentlee, a landlord platform offering rent collection, Payment Facilitation as a Service allows the platform to act as a master merchant account. This allows landlords to be set up as sub-accounts and begin accepting rent payments instantly. In the past Rentlee would have had to spend hundreds of thousands of dollars and 6+ months to register with the card associations to act as a true Payment Facilitator.
2 min read
What does a successful Credit Card Payment Integration look like?
By Wayne Akey on Jan 21, 2020 8:15:00 AM
What does a successful Credit Card Payment Integration look like?
1 min read
Top 9 Things to look for from a Recurring Credit Card Integration API
By Wayne Akey on Jan 17, 2020 8:26:58 AM
Here are Top 9 Things to Look for from a Recurring Credit Card Payment Integration API
1-API availability: Does the partner offer a modern, elegant RESTful API
2 min read
How Strategic Credit Card Payment Integration Can Help Grow Platform Revenue and User Base
By Wayne Akey on Jan 14, 2020 1:53:40 PM
By integrating a Credit Card Payment Processing solution your application users gain the ability to accept credit and debit card payments from their end customer.
3 min read
Pay By Text Solutions: Why Your Business Needs To Get On Board
By Wayne Akey on Jan 14, 2020 1:06:55 PM
Pay by Text payment solutions offer businesses a simple, cost effective method to securely collect customer payments.
3 min read
PCI IVR Payment Solution
By Wayne Akey on Jan 13, 2020 10:15:56 AM
3 min read
Best IVR Payment Systems
By Wayne Akey on Jan 13, 2020 10:15:05 AM
Best IVR Payment Systems: What to look for in your IVR Payment search
An IVR Payment Solution creates new customer option that allows customers to pay bills or invoices without involving business staff or resources. Customers dial into a phone and connect to an automated IVR system that interacts via voice prompts with the caller, allowing them to pay amounts due without human interaction from the business side.
3 min read
IVR Transactions
By Wayne Akey on Jan 13, 2020 10:12:55 AM
IVR Transactions: Interactive Voice Response for Inbound Customer Payment Transactions
IVR Transactions occur when customers call into an IVR Payment Solution.
2 min read
IVR Payment Software
By Wayne Akey on Jan 13, 2020 10:12:13 AM
IVR Payment Software: What are your options in your IVR Payment Solution search
IVR Payment Software Solutions offer payment options that allow clients to pay bills or invoices via self service. Customers dial into a phone and connect to an automated IVR system and interact via voice prompts, allowing customers them to pay amounts due without human interaction from the business side.
3 min read
IVR Gateway
By Wayne Akey on Jan 13, 2020 10:10:54 AM
PCI Compliant IVR Payment Gateway Solutions – Interactive Voice Response for Phone Based Customer Payments
An IVR Gateway provides automated phone based payment acceptance solution for organizations.
2 min read
IVR Tokenization : PCI Compliance for IVR Payments
By Wayne Akey on Jan 9, 2020 3:16:39 PM
PCI Compliant IVR Tokenization Solutions – Interactive Voice Response for Phone Based Customer Payments
Credit card data is required to be handled in a PCI compliant manner. IVR Tokenization is the process that securely exchanges full credit card number for a non-sensitive replacement value in an IVR Payment Solution.
2 min read
IVR Billing
By Wayne Akey on Jan 9, 2020 3:09:46 PM
IVR Billing - 24/7/365 Automated Customer Payment Center
1 min read
IVR Phone Payment
By Wayne Akey on Jan 9, 2020 3:08:36 PM
IVR Phone Payments- 24/7/365 Automated Customer Payment Center
3 min read
Payment Facilitation Providers
By Wayne Akey on Jan 9, 2020 1:45:50 PM
Payment Facilitator Provider: Who do you work to become a Payment Facilitator?
A Payment Facilitator or PayFac acts as a the Master Merchant. The Payment Facilitator role is to quickly and easily onboard their sub merchants or SaaS platform users to facilitate credit, debit card and in some case ACH transactions for participants in their payment ecosystem. The Payment Facilitator is responsible for regulatory compliance and has financial risk of their sub-users.
In the past the only Payment Facilitator Provider offering was to become a “True PayFac”. Becoming a true Payment Facilitator is expensive, time consuming and requires staffing to meet compliance and risk mitigation demands. In essence you become a payment business in addition to to your core SaaS offering.
2 min read
Payfac Companies
By Wayne Akey on Jan 9, 2020 1:25:35 PM
Payment Facilitator Companies
A Payment Facilitator takes on the role of the Master Merchant. The primary benefit to becoming a Payment Facilitator is that you can quickly and easily enroll your app users and enable processing of credit, debit card and in some case ACH transactions .
As an example: A SaaS offers an invoicing solution eg QBooks. Businesses that want to leverage their invoicing solution complete a simple application and 15 minutes or so later they are approved and set up to accept customer payment. For our example let’s say the business name is “Best Landscapers”. They applied and are now approved and ready to bill/invoice there customers using the QBooks platform.
2 min read
Payment Facilitator versus Payment Processor
By Wayne Akey on Jan 9, 2020 1:24:43 PM
Payment Facilitator versus Payment Processor : What’s the Difference
3 min read
Payment Facilitator Program
By Wayne Akey on Jan 9, 2020 1:23:46 PM
Payment Facilitator Programs
Payment Facilitators [Payfacs] are Master Merchants that process credit and debit card transactions for their sub-merchants within their payment application.